The one I have only has 1gb of memory. The newer models have more. That's it for HP models that I know. There is no DVD slot on my HP mini, you'd have to load Word via external drive. It came with MSWorks and IE7. I don't use AOL so I didn't notice if it came preloaded or not. Any software you can DL from the web would work on the netbook, assuming it had enough disk space and memory.