Yeah, I was majorly PO'd with Sky's behaviour too but honestly, if we'd still been with NTL I probably would have changed to Sky anyway (which, of course, is precisely why they did what they did) because Sky One is pretty much the main cable/satelitte TV channel I watch.
As it happens we'd switched anyway - mostly, tbh, because of the crappy service from NTL on the broadband internet (when you pay for permanent high-speed broadband it's not acceptable to have it unavailable for hours at a time or losing connection every 5 minutes when it is available!), though we'd also had issues with the TV from time to time - the problem with NTL is, they are fine when everything is fine. But as soon as you have a problem.. jeez, just trying to even contact them is an exercise in frustration! I once spent over an hour on hold to their customer service line without ever getting to speak to anyone! And once you do get hold of them they are crap; every person you speak to gives a different excuse and different information and different advice. Engineers don't turn up when booked (after you've taken the whole day off work) or booking are lost or made for the wrong dates etc etc etc etc etc. And the problems still don't get fixed. It's a nightmare.
So we decided we were dropping the broadband and, as it was part of a whole broadband/TV/phone package, we decided to dump them completely and get Sky for the TV and went with BT for the phone and for broadband. And we've had no problems since. And don't even get me started on the hassles we had with shutting the NTL account down and the amount of times they booked for someone to come collect the box and then never turned up (hubby was thinking about charging them storage fees in the end! :lol:) and the continued monthly demands for payment even though the account was closed (it was especially entertaining when they sent us final notices threatening to cut off the service which had already been closed down! :lol:). I wouldn't touch em with a bargepole!
And I do the same as you - for the US shows I really like, I watch em on the US schedule and buy the DVDs as soon as available. I'd happily buy legal downloads if I could but iTunes etc won't let us so we don't have that option. I refuse to feel guilty cos my downloading isn't going to affect the US viewing figures (that decide on renewal etc) anyway and I pay my money and get the DVDs - if I like a show enough to download it then I'm into it enough to want the DVDs so I'm not costing them any money or ripping anyone off. I'm just impatient! :lol:
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Date: 2008-05-30 01:57 pm (UTC)As it happens we'd switched anyway - mostly, tbh, because of the crappy service from NTL on the broadband internet (when you pay for permanent high-speed broadband it's not acceptable to have it unavailable for hours at a time or losing connection every 5 minutes when it is available!), though we'd also had issues with the TV from time to time - the problem with NTL is, they are fine when everything is fine. But as soon as you have a problem.. jeez, just trying to even contact them is an exercise in frustration! I once spent over an hour on hold to their customer service line without ever getting to speak to anyone! And once you do get hold of them they are crap; every person you speak to gives a different excuse and different information and different advice. Engineers don't turn up when booked (after you've taken the whole day off work) or booking are lost or made for the wrong dates etc etc etc etc etc. And the problems still don't get fixed. It's a nightmare.
So we decided we were dropping the broadband and, as it was part of a whole broadband/TV/phone package, we decided to dump them completely and get Sky for the TV and went with BT for the phone and for broadband. And we've had no problems since. And don't even get me started on the hassles we had with shutting the NTL account down and the amount of times they booked for someone to come collect the box and then never turned up (hubby was thinking about charging them storage fees in the end! :lol:) and the continued monthly demands for payment even though the account was closed (it was especially entertaining when they sent us final notices threatening to cut off the service which had already been closed down! :lol:). I wouldn't touch em with a bargepole!
And I do the same as you - for the US shows I really like, I watch em on the US schedule and buy the DVDs as soon as available. I'd happily buy legal downloads if I could but iTunes etc won't let us so we don't have that option. I refuse to feel guilty cos my downloading isn't going to affect the US viewing figures (that decide on renewal etc) anyway and I pay my money and get the DVDs - if I like a show enough to download it then I'm into it enough to want the DVDs so I'm not costing them any money or ripping anyone off. I'm just impatient! :lol: